How do I exchange or return an item from my order?

You can exchange or return an item from your Animalis.com home delivery order.

I want to return an item that doesn't suit my pet. What do I do?

You have an Animalis shop near your home

Il est possible de retourner un article dans votre magasin. Pour cela, vous devrez vous munir de votre facture. L'équipe de votre magasin se chargera ensuite de prévenir notre service client afin de procéder ensuite au remboursement.

You do not have an Animalis shop near your home

You must contact customer service within 14 days of receiving your parcel, specifying the items you wish to return.

You are responsible for returning the items to the following address (enclosing the invoice):

PEGASE LOGISTIC Service retour Animalis

9ème avenue

45130 MEUNG-SUR-LOIRE

You are responsible for the return costs.

I would like to exchange a product, what should I do?

It is also possible to exchange items in shop, subject to stock availability and only for an equivalent product.

My product has been delivered broken, damaged or faulty, what should I do?

You must inform customer services as soon as you receive the damaged goods, who will then tell you how to proceed.

It will be possible to exchange the item or have your money refunded, free of charge.